OUR SALON SERVICE POLICY

A Service Policy That Prioritizes You

Clear guidance on adjustments, deposits, and how we keep your service experience smooth, respectful, and stress-free.

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Let's Talk Service Policies

We want you to love your hair-and feel confident in the process, too. This page outlines everything you need to know about how we handle adjustments, quick fixes, deposits, and more.

No fine print, no confusion-just clear, respectful communication so you know exactly what to expect.

If anything feels unclear, reach out via text or email. We’re happy to walk you through it.

7 Day Adjustment Guarantee

What's Covered In Your 7 Day Adjustment

We stand behind our work. If you’re experiencing a concern with your installation, you have 7 calendar days from your appointment date to request a complimentary adjustment.

Eligible issues are:

  •  Discomfort
  • Color Matching
  • Volume 
  • Fullness
  • Length

Please note: achieving your desired result may require additional hair or locs at an added cost.

Requests based on a change of mind – rather than an installation concern — will be treated as a new service.

Any adjustments made by another stylist, or improper care of your extensions or dreadlocks, will void your 7-Day Adjustment Guarantee.

How To Reach Us For Adjustments

To schedule a follow-up, contact us by:

  • Email: hello@hairextensionsinc.com
  • Text: Ree (813)419-8977 or Marlaina (509) 230-7947
  • Online: Use our appointment scheduling system.

Requests made after the 7-day window will be treated as a new service and charged.

Quick Fix Service

What is a Quick Fix?

We stand behind our work. To support your experience, we offer one complimentary Quick Fix service per install cycle. This is not a full appointment-it’s a 15-minute visit intended to resolve small, immediate concerns with your hair extensions or dreadlocks.

What's Included in a Quick Fix?

This service is intended for minor issues such as:

  • A Loose thread
  • A popped rubberband
  • A loose weft 
  • Extension piece sticking out 
  • Minor placement adjustments
 

What a Quick Fix Does NOT Include?

While we’re happy to offer this support, please note that Quick Fix visits do not cover:

  • Full adjustments or reinstallations
  • Routine maintenance
  • Color corrections or changes
  • Full row tightening
  • General tightening of extensions
  • Services or installations older than 4 weeks

If the Concern Exceeds a Quick Fix

If your concern goes beyond what is covered in a Quick Fix, we reserve the right to assess the situation and apply charges accordingly. In that case, we’ll guide you toward the appropriate appointment type to ensure a lasting solution.

How To Schedule A Quick Fix

To schedule a Quick Fix, contact us by:

  • Email: hello@hairextensionsinc.com
  • Text: Ree (813)419-8977 or Marlaina (509) 230-7947
  • Online: Use our appointment scheduling system

Deposits

Deposits are non-refundable and are required to book an appointment at Hair Extensions Inc. The amount is determined at your consultation and determined by your stylist.

Service Refunds

We do not offer cash or card refunds on services rendered. We have our 7 Day Adjustment Guarantee in place to ensure your satisfaction. 

Product Refunds

We do not issue refunds on used products. If there is a defect, we will issue an in store credit to be used at your discretion.

Cancellation Policy

We have a full cancellation policy that you can connect to by clicking here.

Guest Policy

Our studio floor is reserved exclusively for guests receiving services. For safety, privacy, and to maintain the experience of all clients, no additional guests are permitted beyond the waiting area.

No Children Under 13

To preserve the calm, professional nature of our environment, we do not allow children under the age of 13 in the studio. Please arrange for childcare in advance.

Guests who arrive with small children will be asked to reschedule and a $75 rescheduling fee will apply.

Booking an Appointment

A valid credit or debit card is required to reserve all appointments. Your card will be securely authorized at the time of booking.

All deposits made online or through the mobile app are processed via SSL-secured portals for your protection.

Accepted Forms of Payment

A valid credit or debit card is required to

We accept the following payment methods:

  • VISA
  • MasterCard
  • Discover
  • American Express
  • Cash
  • Zelle
  • Venmo
  • Cash App

Convenience Fee

A 3.5% processing fee applies to all in-salon or invoiced payments made by credit or debit card.

To avoid this charge, you may choose to pay with:

•Cash

•Zelle

•Venmo

•Cash App (Square Cash)

Accepted Forms of Payment

A valid credit or debit card is required to

We accept the following payment methods:

•VISA

•MasterCard

  • Discover
  • American Express
  • Cash
  • Zelle
  • Venmo
  • Cash App

Right to Refuse Service

Hair Extensions Inc. reserves the right to refuse service to any guest for the following reasons:

  • Improper behavior
  • Repeated tardiness or cancellations
  • Disruptive or disrespectful conduct
  • Any other reason we deem inappropriate or unsafe for our space
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